Client Feedback Questionnaire
Client Feedback Questionnaire
Name
First
Last
Last
Email
Agency Name
Law Area Code
Fee Earner/Advisor
James Gray
Ross Wagstaff
Stacey Merritt
Samantha Watts
Callum Wootton
Alexis Durose
Date Issued
How satisfied were you with our overall level of service?
Very Satisfied
Fairly Satisfied
Undecided
Fairly Dissatisfied
Very Dissatisfied
Did we give you information/advice that was easy to understand?
Very Satisfied
Fairly Satisfied
Undecided
Fairly Dissatisfied
Very Dissatisfied
If dissatisfied, please tell us why
How might we improve?
How informative did you find our staff?
Very Satisfied
Fairly Satisfied
Undecided
Fairly Dissatisfied
Very Dissatisfied
How well did we keep you up-to-date with progress?
Very Satisfied
Fairly Satisfied
Undecided
Fairly Dissatisfied
Very Dissatisfied
Did we treat you fairly at all times?
Yes
No
Don’t know
Would you recommend us to someone else if they needed legal help or advice?
Certain to
Likely to
Undecided
Unlikely to
Certain not to
Please give your reason(s) for your answer to the above
Please give your reason(s) for your answer to the above
Was the result of your case better, worse or the same as we had advised you?
Better
Same
Worse
Please tell us how you heard about our organization and whether it was easy or difficult to make initial contact.
Do you have any further comments or suggestions that may help us to improve our level of service?
Thank you for completing the Questionnaire. Your responses are completely confidential. Would you like us to contact you?
Yes
No
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