We are confident of providing a high quality service to you in all respects.  If, however, you have any queries or concerns about our work for you please raise them in the first instance with the person dealing with your case.  If that does not resolve the problem to your satisfaction or you prefer not to speak to the individual concerned then please contact our Complaints Partner, Mr J W P Gray, who deals with any complaints in relation to matters dealt with by the Firm. In the event that a complaint involves Mr Gray then Mr R A Wagstaff will be the nominated Complaints Partner. You can also request a copy of our Complaints Procedure. All Solicitors are committed to attempting to resolve problems that may arise with their services.  It is therefore important that you immediately raise any concerns you may have with us.  We value you and would not wish to think that you have any reason to be unhappy with us.

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

The Legal Ombudsman’s contact details are:

Telephone: 0300 555 0333

Website: www.legalombudsman.org.uk

Post: Legal Ombudsman, PO Box 6167, Slough, SL1 OEH

You can also contact the Solicitors Regulation Authority (SRA) if you are concerned about a breach of the SRA Code of Conduct. Examples of a breach include dishonesty, fraud or discrimination. You can find information about raising your concerns with the SRA at www.sra.org.uk/consumers/problems/report-solicitor .